Terms & Conditions

Dear valued guest, upon visiting the website, you confirm your agreement to the current terms and conditions. If you do not agree to them, you should not use this website. Please review the terms of use and conditions regularly to keep up with all updates. Your continued use of the website constitutes your complete acceptance of all changes made to the terms and conditions.

Order Delivery:

Within Kuwait

  • Orders will be delivered through a delivery company with fees based on the area for each delivery operation.
  • Deliveries are usually completed within one working day, except for orders placed on Thursday after 5:30 PM, which will be delivered on Saturday, although we make every effort to deliver orders early.
  • For all orders, the customer receives a confirmation email with the order reference immediately upon payment completion.
  • You will receive updates on the order status via email enabling you to track your order.
  • The order will be delivered either to the customer who paid for the product or sent to another person as mentioned in the address details, which the customer modifies in the checkout page, with signature on the delivery receipt upon receipt, which serves as confirmation of receiving the merchandise.

Outside Kuwait

  • Orders will be delivered through the delivery company with fees according to the country and address for each delivery operation.
  • Deliveries are made according to the customer's choice from the delivery options available when completing the purchase process.
  • For all orders, the customer receives a confirmation email with the order reference immediately upon payment completion.
  • You will receive updates on the order status via email enabling you to track your order.
  • The order will be delivered either to the customer who paid for the product or sent to another person as mentioned in the address details, which the customer modifies in the checkout page, with signature on the delivery receipt upon receipt, which serves as confirmation of receiving the merchandise.

Return and Exchange Policy

You can return or exchange products purchased from our website within 14 days. However, the following conditions apply:

  • Please check and verify the product before receiving it.
  • Delivery fees will be applied if you wish to return or exchange the product.
  • Returned products must be in their original packaging and be new and unused.
  • The customer will receive a full refund for the returned item if the item meets the terms and conditions mentioned above. The refund will be processed within 5-10 business days to the same bank account from which the payment was made.

Return and Exchange Method:

  • Contact us and we will collect the merchandise from the address on the invoice, and the customer bears the delivery fees.
  • The refund and exchange request will be evaluated within 72 hours from the date of receiving the request.
  • After confirming the safety of the returned products, the amount will be transferred within 5-7 business days to the same account from which the payment was made.