Refund policy

Return and Exchange Policy

Customers can request a refund or exchange within 14 days of purchase, provided that:

• The product is in its original packaging and in new, unused condition.
  
  

Valid Reasons for Returns:

• Change of mind (no longer needing or wanting the product).
  
  
• Accidental purchase of the wrong product despite an accurate product description.
  
  
• Any other reason not caused by Boost Auto Parts.
  
  

Return & Exchange Process:

• Customers will bear the shipping costs (both local and international) for returns and exchanges.
  
  
• Customers can also visit the showroom, where our team will assist with processing returns or exchanges.
  
  

International Orders:

• Customers are advised to coordinate with their local logistics carrier for return shipping.
  
  
• A shipping quote from logistics partners (DHL, FedEx) can be provided upon request.
  
  

Refund Processing:

• Returned products undergo inspection before final approval.
  
  
• Once approved, refunds will be processed within 5 to 10 business days, depending on the original payment method.
  

Defective, Damaged, or Incorrect Items

Boost Auto Parts aims to ensure customers receive the correct and high-quality products. However, damages during shipping or manufacturer defects may occasionally occur.

Important Instructions:

• If you receive a defective, damaged, incorrect, or flawed item (not due to your mistake), do not use, install, alter, or repair the product, as this will void your return eligibility.
  
  
• Contact our customer service team immediately, providing photos or videos of the issue for evaluation.
  
  

Return & Exchange Process for Defective Items:

• If your claim is approved, we will provide return instructions.
  
  
• Upon receiving the returned item, our team will inspect it (additional proof such as images/videos may be required).
  
  
• If a manufacturing defect is confirmed, we will process an exchange or replacement.
  
  

Return Timeframe:

• Defective items must be returned within 14 days of delivery.
  
  
• If the damage occurred during shipping, Boost Auto Parts will arrange for courier pickup.
  
  
• Items must be returned in their original packaging. Additional requirements may apply for large freight shipments.